Customer Support & FAQ
How can I contact Shine Masters for help?
- Phone: 0732 243 159
- Email: support@shinemasters.com
- Live Chat: Available 8:00 AM – 5:00 PM EAT via our website
What are your working hours for customer support?
Our dedicated customer support team is available from Monday to Saturday, 8:00 AM to 5:00 PM (EAT). We are closed on Sundays and public holidays.
How quickly will I get a response?
We aim to respond to all support requests via email within 1 business day. For urgent issues, please call our hotline directly for immediate assistance.
Do you offer on-site support?
Yes, we provide on-site assessments and support visits for specialized services and large facility management contracts. Contact us to schedule and confirm availability in your specific area.
What should I do if I have a complaint?
We take every concern seriously and aim to resolve all issues promptly. You can send a detailed email to complaints@shinemasters.com or call our hotline. A manager will review your case and respond within 24 hours.
Quick Contact
- 0720 426 509
- 0791 492 671
- info@shinemasters.co.ke